Connected Service Technology: Unlocking Building Potential

Christopher Bowler
Director - Sales & Marketing
Otis Elevator Company, Hartford

As cities grow denser, it will become critical to move people through them seamlessly. And as the spine inside buildings, elevators are poised to shift the urban human experience in powerful ways. The Internet of Things (IoT), cloud technology, big data analytics, and machine learning are taking vertical transportation to a whole new level. While remote elevator monitoring was originally developed to help troubleshoot and fix particular elevators, the introduction of cloud computing and big data analytics is making it easier to aggregate and analyze the data. This gives an entirely new meaning to connected service technology, creating a significant impact on both building tenants and managers.

These technology advancements aren’t simply about looking at elevator health trends to predict when service is needed, or to plan for capital investments. IoT will provide building owners and property managers analytics that were previously inaccessible to them. Analyzing usage by floor and time of day, wait times and exact availability calculations will enhance the way buildings operate, and will usher in new ways of measuring, managing and contracting vertical transportation services. These new digital building ecosystems will allow building owners and managers to understand their tenants better. The ability to know how many people to staff in a high-rise restaurant before a holiday weekend, or predict a tenant’s expansion based on traffic to their floor would be accessible by way of a connected elevator. Access to this data ushers in more personalized services to both passengers and managers of the property, unlocking more building information than was previously possible.